It happens. We all play hard and the gear we play on is bound to take some abuse. Nearly all manufacturers understand this and provide a warranty against defects and workmanship. Each new product sold by Stumptown is covered by the individual manufacturer’s warranty. (Please check the manufacturer’s website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions. Some manufacturer’s will handle warranty claims directly with the consumer, eliminating the authorized dealer (Stumptown) as the middleman through the process. Below is a list of some of the manufacturers who you can contact directly for warranty claims. If you have a product from any of the manufacturers below, simply click on the brand below and it will take you to their Warranty info/form. If you have product from any other brand we carry or would rather have Stumptown play the middleman in the process please go to step 1 below.
Warranty Claim Process Through Stumptown
Step 1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
- Normal wear resulting from standard usage that occurs over time. (chipped top sheet, fading, scratches, etc.)
- Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc., etc.)
- Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
Step 2. Fill out the WARRANTY REQUEST FORM BELOW.
If you have any questions, don’t hesitate to give us a call at 406-862-0955. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.
Step 3. We will contact you with further instruction.
The next step varies by manufacturer and we will provide you with all the details for the next step.
Thanks for choosing www.stumptownsnowboards.com!! We appreciate your business and will get you back on the hill as fast as we can.